Clinical Call Center Triage Nurse

Job Description:

  • Provide confident and professional service to OSH patients
  • Follow current Prescription Refill policy
  • Remain engaged with patients without background distraction
  • Clear and precise documentation while on a call
  • Complete documentation for all patient requests prior to ending a call
  • Check the CareReq queue and ensure CareReqs are complete
  • Complete all tasks or requests that are within the scope and ability of the role
  • Schedule appointments for patients that may be off-cadence or are requesting an appointment
  • Arrange transportation for clinic visits
  • Aware of organizational goals and visibly strives to meet departmental metrics
  • Other duties as assigned

Requirements:

  • Active, non-probationary state Registered Nurse license in all states of OSH practice
  • Proactive maintenance of licenses without prompt or audit
  • Ability to manage time and work autonomously with consistent reliability
  • High-level of conscientiousness
  • Focus on delivering an Unmatched Patient Experience on every call and interaction
  • Motivated to complete all CE (Continuing Education) and licensure requirements without being prompted
  • Ability to work flexible shifts outside of core business hours, such as evenings, weekends, and holidays
  • US work authorization

Benefits:

  • medical, dental, and vision coverage
  • paid time off
  • retirement savings options
  • wellness programs
  • other resources, based on eligibility
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