SAP Senior System/Business/functional Analysts (ONSITE)

SAP Senior System/Business/Functional Analysts (Onsite)

The responsibilities include the following business user and technical support services:

  • Assist end users on-site with inquiries and incidents/problems
  • Take ownership of problems until full resolution
  • Provide solutions as appropriate on the spot
  • Provide follow-up to the user on the status of the problem until the resolution
  • Verify problem resolution before closure
  • Escalate the problem as required
  • Record incidents in the Panaya system
  • Escalate issue resolution with Hypercare Command Center and other NAMT Hypercare resources
  • Provide advanced problem resolution for level 1 problems as escalated
  • Determine the functional area of the problem being reported, e.g. process, data, systems, training, etc.
  • Provide a detailed analysis of the problem

The resources must be experienced for at least 5 years in SAP with priority in the following process areas:

  • Delivery processing
  • Outbound delivery processing
  • Shipping (via ProcessWeaver)
  • Returning goods to the factory
  • Plant warehouse management
  • Inbound processing
  • Putaway process
  • Outbound processing
  • Stock removal process
  • Goods movements
  • Shop floor replenishment
  • Physical inventory
  • Cycle counting
  • Material management
  • Supply planning
  • Item creation (via Fletch)
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